Quest Answering Service is a family owned and operated business, founded by Leigh and Lyn Hall in 1997. Since the beginning, they have worked with all sizes of businesses, providing exceptional and caring client services.
As of 2019, Quest is a division of Alliance Security & Communications. With over 70 years experience answering calls for all sectors, our second-generation family owned company will ensure that your clients are treated with integrity, respect, and with our full team of agents.
Headquartered in Kingston, Ontario our team over 50+ people are here 24/7/365 to ensure you never miss another call. Our commitment to excellence in customer service has been recognized by CAM-X, ATSI and NAEO for the past 20 years. Trust us with your business calls.
Each customer service agent is selected for their unique abilities that they bring to Quest Answering Service. Customer service agents spend several weeks being trained as well as being involved in ongoing training.
Staff and management work on the telephone on a regular basis. The most important job we have is answering the telephone for our clients in a professional manner, keeping their reputation in mind. When an emergency drives up the call volume, we can call upon every member of our staff to assist.
"We are very happy with your service. Quest Answering Service operators are polite and professional, the messages we receive are clear and accurate.
We have not had any complaints from our families – not even one! It is nice to not have to worry when I forward the phone at night."
Jason W. Everden, Managing Director
Everden Rust Funeral Services & Crematorium, Kelowna, B.C.