Quest Answering Service creates a partnership with each of our funeral homes. We are not just the answering service, but a critical extension of your business. Our commitment is to providing our funeral industry clients with the best answer. As members of the Ontario Funeral Service Association, we invest our time into learning and participating in the funeral industry.
Among our staff Quest Answering Service has over 50 years of combined funeral service experience. One of our managing partners is an Ontario Licensed Funeral Director who regularly works on the telephones and is available to assist our customer service agents with any questions if needed.
Our services are customized to your needs and our goal is to serve your families in the same manner you would.
"Connecting with Quest Answering Service has been one of the best business decisions that we have made. We have the peace of mind in knowing that our customers are speaking with professional, courteous representatives when we are not personally available to answer the business phones. In a service based business like ours, it is very important that our new and existing customers don't go to voice mail when they contact us. Quest's staff take detailed and accurate messages, and they are able to identify priority messages to dispatch us immediately. Then they provide the necessary follow-up with us to ensure that we have received the messages. The flexilibty of knowing that we can transfer the phone lines over at any time has also allowed us to regain some much valued family time. This is the perfect business solution for us; we only wish that we had started this sooner. Thank you to Julie and the team at Quest Answering Service!"
Co-owner, Grand River Heating and Cooling