When you are growing your business, there is so much to do in a day. By choosing a professional virtual assistant, you’re able to ensure your current and prospective clients have an awesome experience from hello to goodbye. Quest Answering Service provides live virtual assistant services for your community in Southwestern Ontario and dependable customer assistance 24 hours, 7 days a week!
We can quickly capture leads, verify the best way to reach them and ask any qualifying answers to make sure they’re the right client for you. Our team will work for you without the time and cost of hiring, training, and retaining exceptional administrative help.
No two businesses are the same. That’s why we give you the ability to customize an answering solution that serves you and works for your benefit. For every message received, we maintain a documented record with a date and time stamp, and the same record is generated at each attempt we make to forward customer messages. Both digital and text messages are safeguarded as records in our archives. Also, our virtual receptionists are able to escalate any high-priority calls as per the procedures determined by the business.
Quest Answering Service serves as a dependable extension of your in-house team, supporting businesses when call volume surges. Whether it is an outcome of a successful marketing campaign or a seasonal requirement, our overflow call management solutions offer instant scalability to your organization. We are equipped to handle the overflow of calls efficiently, ensuring that no caller gets the busy signal.
Disasters, whether natural or man-made, can jeopardize your business operations. In any unexpected event, the biggest priority of a business is to ensure that they can communicate easily with customers and employees or their families. Our emergency virtual assistant services support you through survival and recovery by managing your phone calls and customer communications. With multiple layers of redundancy built into our systems, we are able to have over 99% uptime to answer your calls.