Every good business person knows that an unanswered call is a missed opportunity and that you cannot be available at every possible moment. Every business depends on first impressions that provide for positive and lasting impressions. Callers receive a great deal of comfort by hearing a live person answer the telephone.
Understanding our client’s business is the key to determining our approach to each situation. Our commitment to this standard ensures that each caller experiences an excellent first impression.
In addition to providing services such as customer support lines, email management, funeral service, national account management, remote receptionist services and telephone message services, Quest Answering Service uses the latest technology to provide:
Call forward your telephones, during business hours or after hours and each time your telephone rings, our agents will be there to answer. We will sound just like your staff. We can screen calls, and dispatch those requiring immediate attention while simultaneously accessing your web site if necessary.
Each message is documented with a date and time stamp, and the same documentation is applied for each attempt to relay the message. Messages, both digital and text are recorded and safeguarded in our archives. We are able to escalate calls by any procedures you determine.
Quest Answering Service can handle all your social media inquiries or requests using the parameters that you define. Our e-response is your solution to instant response. Anyone contacting your organization via social media expects an acknowledgement in a timely fashion. Our agents can send confirmations, respond with information you have provided to us or contact the appropriate salespersons with the information 24/7 with no delays.
Our agents can handle overflow calls when all your lines are busy, so you never miss another incoming call. If all your lines are busy, overflow answering allows your calls to be handled by one of our customer service representatives. This ensures the call is taken without delay or interruption to you or your customer. The caller does not even need to know that they are not speaking to someone in your office.
Large companies with many employees commonly need assistance tracking their staff. We help manage the challenges of staff calling in sick, late or reporting their hours. We record all calls, and report directly to a specified department or
supervisor within your company.
Do you have drivers who need to know their start times for the next day, their route or their unit number? Does your staff need to report their hours when they’re done for the day? Let your supervisors do what they need to do, and leave attendance and schedule reporting up to us!
Disasters, natural and man-made are sometimes unavoidable. Have you considered what can happen to your business during a power outage, a fire, an explosion, a lock down or a severe blizzard? How will you communicate with your customers, employees or their families? Could such an event lose the confidence of your customers or perhaps damage your business?
Quest Answering Service can help you respond, survive, and recover when the unexpected happens and you can no longer answer your telephones. Our backup system, fueled by a natural gas generator, allows us to answer your telephone when you are unable to do so.
Let your guests RSVP to your wedding, reception, social event, reunion, seminar, or other function through us. Guests can respond by telephone using a personalized answer phrase and a phone number set up specifically for replying to an invitation for your event. Or we can receive those responses via email. Your guests may RSVP 24 hours a day at their convenience to the telephone number and/or email address we will provide for you. Just mail out your invitations and let Quest Answering Service manage the rest.
For more information about any of our services, call today.
“We want you to know that we are pleased with the quality of service Quest Answering Service provides. We sincerely appreciate their responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
It’s a pleasure to work with people who know the meaning of efficiency. We have always been able to rely on your flexibility and courteous service. Your staff has consistently made extra efforts to assist us in all the changes we have made.”
Insta-InsulationInsta-Insulation– Scotland, Ontario
(As seen on Holmes on Homes.)